Any currently installed Samsung Reporting package can easily be upgraded to Samsung Call Recording.  There are many benefits to organisations using this Call Recording package including:

 

• Helps resolving disputes.

 

• Telesales and marketing training.

 

• Confirming quantities and specifications of verbal orders taken over the phone.

 

• Staff protection from abuse.

 

• Litigation purposes.

 

• Monitoring staff performance.

 

• Monitoring customer care.

 

 

Why choose Samsung Call Recording?

 

The system is easy, comprehensive and safe.  The call is recorded from the time it arrives at the system including the on hold and transfer period.  It is easily scalable and cost effective, from just a few users to many hundreds. Recordings can easily be found through multiple search criterias and e-mailed direct from the playback screen.