01953 713333
Communication Made Easy
Call Reporting
Telephone systems are no longer just a way to make and receive calls. Our call reporting products give our clients the real-time information they need to make better and faster resourcing decisions, scale their organisation and deliver an even better experience to valued callers.
Samsung Call Reporting is a system designed to maximise the use of Staff, Telephony and IT resources. You can build your own report which will provide detailed analysis which will enable you to:
-
Verify call costs.
-
Calculate call handling capacity and missed calls.
-
Manage your staff effectively during peak or slow periods.
-
Create concise billing information for specific campaigns, individual extensions and groups.
-
Create automated or on-demand reports in standardised Excel, Word, HTML and E-mail formats.
Samsung Instant Reporting can effectively monitor an unlimited number of sites centrally. The software allows alarm thresholds to be set for data that is being displayed on a wallboard to maximise control and can be set to trigger weekdays and or weekends. The system can be used as a standalone application or in conjunction with Call Recording.
 |
|---|
 |
Want more information on our Products & Services? Fill in the form below and we will call you back.
I have used the service of APR Telecoms in two practices now. I have found them to be reactive and helpful whenever I have needed their assistance They have helped us upgrade our system to move forward with new services. We are very local to APR Telecoms and I like to use local businesses wherever possible. I find particularly this is helpful with APR Telecoms as the problems we have had have arisen late in the day and they were able get someone to pop across to help us out.
Kevan Baker
Wymondham Medical Practice
In 2016 we had an additional Branch in Aylsham being converted from a residential property to a veterinary surgery – APR Telecoms were to the rescue once again ensuring we had all we need for voice and data. We can’t recommend APR Telecoms highly enough – they are always on hand for advice by phone or email and polite, friendly engineers carry out site visits if any of the systems need attention.
Janice Weaver
Taverham Vets