The Benefits of Upgrading

 

Reddot is a global supplier of heating and air conditioning systems, components, and aftermarket parts for heavy-duty vehicles and equipment. RedDOT's customers include: JCB; CAT; Atlas Copco; Volvo Construction; MACH trucks; to name but a few and have also fulfilled orders from the UK and USA Military.

 

After many years of using the Samsung Compact II telephone system, maintained by APR, James Irvine from RedDOT Europe in Ipswich, finally reached the point where the company's growth required a more capable, scalable platform.

 

"It was an easy choice for us to call APR. They have supported our telecoms for years with great service, which included a regular visit from our account manager. I reviewed the specifications of the new Officeserv 7200s and was impressed with how much more it could do it help to deliver actual benefits to our clients and staff." James Irvine, RedDOT Europe.

 

The solution provided was an IP enabled Samsung Officeserv 7200s with voicemail to email, Connect Executive, Xchange, and using some IP handsets for remote areas served by a wireless Cat5 bridge, along with retaining the existing digital handsets it was a real cost effective hybrid.

 

"With the range of products and manufacturers in the market place, it is important that we deliver a clear, truthful analysis of the customers' requirements and then set about fulfilling those needs quickly and efficiently" Matt Coe, APR Telecoms Ltd.

 

The Xchange product allowed RedDOT Europe to have presence management across the site along with integrated Outlook. With this installed, staff would be able to react more efficiently to clients calling in, along with finding contact details across multiple databases and dialling customers more efficiently.The Connect Executive licenses provided key personnel with the ability to take calls on their mobiles, ensuring that every client who needed them got through first time.

 

"A big thank you to the APR engineering team and project managers, who made sure the system was delivered on time and to budget. One of the biggest concerns when undertaking these projects is the impact and cost to the business, so you hold off as long as you can. With APR there was no need - their guys are real professionals, so downtime was really minimal." James Irvine.

 

APR Telecoms has been providing telephone systems since 1994 and has established itself as a reliable, professional organisation capable of delivering both large and small projects with the same attention to detail and dedication to achieving the right result for the end user.