01953 713333
Communication Made Easy
Samsung Xchange
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We can’t recommend APR Telecoms highly enough – they are always on hand for advice by phone or email and polite, friendly engineers carry out site visits if any of the systems need attention.
Janice Weaver
Taverham Vets
APR Telecoms set up the telephone system for my private dental practice. Following initial contact, a meeting was swiftly scheduled to suit my diary and Matt spent plenty of time listening and understanding the requirements for the business. I was particularly impressed with the personalised quotation and summary which arrived both in the post and by email. Great after sales technical support too.
Dr Sam Shah
The Newmarket Road Dental Clinic
Samsung Xchange connects your telephone to your office computer, making you more productive. When a call is received by your telephone, the caller's telephone number (CLI) is displayed on your screen in a small, discreet, notification window. Samsung Xchange also connects to your companys CRM database/application and looks up the name of the caller in the database for you and displays it. This will allow you to know who's calling even before answering the phone.
See who is available at a glance
The presence window in Samsung Xchange allows you to view a customisable, quick-search list of other extensions and colleagues, including their mobile, and see their status at a glance, allowing the most appropriate method of communication to be used to contact your colleagues at any given time.
Call Control
Using Samsung Xchange, you can completely control your handset from your PC. Make calls and answer calls that are ringing (even ones that are not ringing on your handset), hang-up, deflect/forward calls, put calls on hold and perform transfers and consultations. Using Samsung Xchange makes call control easy, missing calls becomes a thing of the past.
Time saving search functionality
The address book feature on Samsung Xchange allows you to search all your CRM databases simultaneously, as well as storing an internal list of contacts that are not in any of your CRM databases. From the search results you can quickly dial, email or show the contact in your CRM application to see more information.